Placing an order
We know how frustrating it can be to place an order online and then hear nothing, so here at BikeShak we like to keep you fully informed from the moment you place your order through to our lovely product arriving at your door. All in stock orders placed before 15.00 UK time Monday – Friday will ship the same day. Sometimes we may need to go to our supplier to get that special something for you. In those cases we usually suggest it will take between 2 – 4 days for your item to arrive, and if we can get it to you sooner, then we will.
Delivery & Returns
At BikeShak we believe our delivery charges should be fair and the service prompt. This is why we use the most appropriate service for your order. As standard we use the Royal Mail tracked 48-hr service, but if you prefer we can offer a next day service for a little extra.
We charge £5 for orders under £50.00 and anything more is delivered free of charge. These charges apply to the UK mainland only. Delivery charges for areas outside the UK Mainland are quoted on request. For the purposes of deliveries, working days are defined as Monday to Friday, with the exception of Public Holidays.
If you are out when the goods arrive, a card will be posted through your letterbox and you will be able to contact the delivery company direct to rearrange the delivery or arrange to collect them. A word of advice – if you’re at work then specify your delivery address at checkout to save you a visit to your local deport.
Whether Royal Mail or DHL, your order will be fully traceable until safe arrival at your door. We embed tracking details in our despatch confirmation details, and within your account or guest area on the site.
Out of Stock Items
Our website stock levels are integrated with our in store systems and updated daily. This means that if it’s listed as ‘In Stock’ online we have the item. In the unlikely circumstance of us selling all stocks of your ordered items in store between website stock updates we will contact you and advise you of the estimated delivery date or an alternative item that may suit your needs. You will also be given the option to cancel your order.
We offer a 21 Day money back guarantee on all the goods we supply you. This means if you wish to return any item that you have purchased within 21 days of purchase you may do so. We do however ask that all goods are complete and unused in their original packaging with the original tags intact and attached. The 21 day period starts from the day you receive the goods.
For items that have been used and are subsequently considered or found to be faulty please return them to us with a written explanation of the fault. We will endeavour to rectify the situation in a speedy manner.