Privacy Policy
This Privacy Policy governs the manner in which Bikeshak collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.bikeshak.com website (“Site”). This privacy policy applies to the Site and all other products and services offered by BikeShak. The policy also extends to customer data collected in store and stored on our internal EPOS system.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities or other products and services from BikeShak.
In store as a customer of Bikeshak your data is collected when you take part in a transaction with us or make a booking for the workshop. This is important as it allows us to contact you in the event of warranty recalls and general product safety announcements. Communicating with customers is key for the workshop as jobs may be delayed and problems may occur during a service which we will need to discuss with you.
All your data for online and in store transactions is stored on a private server which only we have access to. We do not pass on data to third parties for any reason unless specifically requested to do so by you. When we take your data in a transaction a profile is created on our system for you where your purchase and workshop history is safely stored. This data is important as it allows us to recall previous repair work helping us to address any problems that may have occurred post service, confirmation of parts fitted for warranty purposes and serves as a useful time scale of the wear of parts on your bike. Product transactions are also stored for the same reasons and this information is used only by us to generate sales reports which we use to monitor the stores performance.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the internet service provider utilised and other similar information. This information is used in conjunction with Google Analytics as a means of monitoring website performance and monitoring trends in online use.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
BikeShak may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support your needs more efficiently.
- To improve our Site We may use feedback you provide to improve our products and services.
- To process payments When required we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails We may use the email address to send Users registered on our mailing list information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We will only share customer or user data if given permission to do so by the customer of user.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
BikeShak has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Customers and users are only added to the BikeShak mailing list if permission is given by the customer or user, customers and users will only be contacted if they are registered on the mailing list. Customers and users who are currently on the mailing list are free to unsubscribe at any time by contacting us directly or following the instructions at the bottom of any of our emails. Customers and users may request any of their personal data be erased at any time by contacting us directly.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Site, please contact us at: Altrincham BikeShak Limited, 3 Oakfield Trading Estate Altrincham Cheshire WA15 8EJ.
Tel: 0161 9299355
Email: shop@bikeshak.com
This document was last updated on May 23 2018
